Refund Policy

1. General Provisions

This policy defines refund conditions for purchased tokens in reChecker (rechecker.ru). Tokens are digital content (access to service functions) under Article 779 of the Civil Code of the Russian Federation and Article 26.1 of the Consumer Rights Protection Law.

1.1. Card verification payment

The 1 RUB payment used to verify a card for the seven-day trial is refunded automatically; no request is required. It is not a subscription payment or a balance top-up. Trial access starts after the saved card and successful refund are confirmed. The time until the refund appears on the card depends on the bank. Cancelling the subscription or detaching the card does not prevent this refund. If the refund is delayed, contact support with the payment date and account email.

2. Used Tokens

Tokens spent on checks, AI generation, or monitoring are treated as provided service and are non-refundable. Token usage is recorded at the moment of operation execution.

3. Unused Tokens

Refund is possible for unused tokens if all conditions are met:

• The Customer submitted a refund request by email.
• Tokens from the purchase were not used in full or in part.
• No more than 14 calendar days passed since payment.

4. Refund Procedure

1. Send a request to info@rechecker.ru with the subject "Token Refund" and include account email, purchase date, and amount.
2. The Service Provider reviews the request within 3 business days and sends confirmation or a reasoned refusal.
3. If approved, refund is sent to the original bank card within 7 business days.

5. Grounds for Refusal

• Violation of the public offer.
• At least one token from the package has been used.
• More than 14 days passed since payment.

6. Technical Failures

If a token was charged but no result was delivered due to a confirmed technical failure, the token will be restored or refunded. Contact info@rechecker.ru with details of the incident.

7. Contacts